Table of Contents

About

Changes from the Original Book

General Disclaimer

Medical Disclaimer

Legal and More General Disclaimers to Cover My Ass

Ranting Disclaimer

Introduction & Background

Legal References

Chapter 1: A Twisted Turn of Events: Going Down the Rabbit Hole

Chapter 2: The Road to Resentment

Chapter 3: There Is Such a Thing as Great Customer Service!

Chapter 4: Liar, Liar, Pants on Fire! How to Detect Lies

Chapter 5: How Much Is Your Case Worth?

Chapter 6: Dealing with Psychological Disorders at Work

Chapter 7: Addiction and Recovery Among Legal Professionals

Chapter 8: Are Most Surgeries Really Necessary?

Chapter 9: Opening Motor Vehicle Accident Claims (Mostly)

Chapter 10: Challenging a Biomechanical Expert’s Opinion

Chapter 11: Arbitration vs. Mediation

Chapter 12: Litigation Process (Poor Thing vs. Careless)

Chapter 13: The Negotiation Process

Chapter 14: Negotiating Medical Malpractice Claims

Chapter 15: A Week in the Life of a Settlement Negotiator, a.k.a. Case Manager

Chapter 16: Surviving Work During COVID-19

Chapter 17: Crazy Clients

Chapter 18: Pet Peeves

Chapter 19: Fixing the Problem with Car Accident Law(s)